Jim Rohn once said, " If you make a sale you make a living, but if you make an investment of time and good service, you can make a fortune."
The customer is the soul of any business. A business cannot thrive and be recognized without satisfied customers creating future customers. For any business, customers should be their top priority, especially if they want a long-standing in the market. This is more pertinent to a service providing business like a restaurant business. A slight mistake arousing dissatisfaction with your customer might have a catastrophic effect on your restaurant's reputation.
In the world of the internet, where trends, tastes, preferences, behavior changes in an eyeblink, your businesses still need ideas to enhance your customer service. Of course, Word of Mouth is powerful. If you render the most precise customer service, you tend to create a word of mouth, hence drawing the best customers. But if not, you got to psych yourself up. Have a look at the given below ideas, that might help you to earn Brownie points:
Your Behavior is the go card
Customers are there to be liked and like what you have. No one will ever like it if you serve the food rudely and in an indecent manner. Value your customers- they are your God.
What customers love:
Representative listens to everything that the customers have to say and then proceeds forward.
The representative goes above and beyond to provide personalized help.
Instead of arguing, submit yourself to resolve the problem and apologize at the same time, and Smile.
When representatives are empathetic and are too polite.
They are full of etiquettes and manners.
What you should do:
Customers consider reps as the extension of the company. It's likely possible that customers may use abrasive behavior. Stay calm and don't take them personally.
Greeting your customer with gestures and kind words may add stars to your service.
Choose your words very carefully before you speak.
Learn the etiquette of serving, talking, asking, etc.
Make waiting hours not like what it means